Hi — how can we help you glow?

Orders are dispatched within 2–4 business days following your purchase (excluding weekends). You will receive an email notification containing your shipping details the moment your package is on its way.

Once shipped:

• United States: 5–7 business days

Your shipping confirmation email includes a tracking number and link. Can't find it? Email supportquasiglow@gmail.com and we'll pull it up for you.

Our fulfillment team begins processing orders immediately upon receipt, so once an order is confirmed, it moves straight into production and cannot be modified or canceled. Please carefully review your order details prior to checkout. If you have an urgent inquiry, please reach out to us right away at supportquasiglow@gmail.com and we will do our best to assist you.

Managing or canceling your subscription is quick and easy! You can adjust your account anytime directly through our customer portal, or reach out to us at supportquasiglow@gmail.com and we’ll take care of it for you.

Please provide your order number or the email associated with your account so we can assist you faster.

Need to pause your next order? You can easily push back or skip your shipment via the customer portal, or send a quick email to supportquasiglow@gmail.com prior to your renewal date so we can update it before it ships.

Yes! You can modify your delivery schedule, items, or shipping location at any time within the customer portal. Alternatively, contact us at supportquasiglow@gmail.com and our team will update your details for you.

This typically occurs when an active subscription remains open on your profile. Once a renewal charge processes, fulfillment starts immediately in accordance with our order policy. Please email supportquasiglow@gmail.com right away so we can help resolve this and pause future billing cycles.

Your subscription might be associated with an alternate email address or payment method. Try signing into the customer portal using the exact email address used at checkout.

If you still cannot locate it, contact supportquasiglow@gmail.com and we’ll track it down for you.

Usage depends on the specific item! Please visit our how-to-use page for detailed directions and recommended frequency for each product.

Our formulas are crafted to be gentle and safe for sensitive skin types. However, we always recommend conducting a quick patch test on your inner arm prior to full application. Discontinue use if irritation occurs.

Yes — our masks feature mild, safe ingredients. Because every medical history is unique, we advise consulting your doctor before adding new products to your routine.

Store them in a cool, dry place away from direct sunlight until you are ready to use them. For a soothing, extra-cooling effect, place a mask in the refrigerator shortly before applying.

Yes — our masks remain fresh for approximately 3 years. Check the expiration date printed on the packaging and use prior to that date for optimal results.

We accept returns within 10 days of package delivery (determined by the official tracking date). Returned items must be unopened, in their original condition, and accompanied by order confirmation. To initiate your request, contact supportquasiglow@gmail.com and we will provide return address details and full instructions. Read the full terms in our refund policy.

Simply send an email to supportquasiglow@gmail.com including your order number and the reason for your request. Once approved, our team will share the delivery location for your return. Kindly await authorization first — unauthorized returns cannot be accepted, and return shipping fees are managed by the customer.

We're so sorry for the inconvenience! Please contact us within 10 days of delivery with your order details and clear photos showing the damaged item, and our team will resolve it right away.

Don't worry! Send us the email address or full name used during purchase and we will locate your transaction immediately. Most billing questions are resolved within a single business day.